Hospital Patients & Visitors

Healthway QualiMed Hospitals affirms its purpose of providing quality healthcare by placing top priority on the welfare of our patients, their family and their loved ones.

Patient’s Rights

We therefore affirm the following patients’ rights for all patients who come to us for medical care: 

1. The patient has the right to receive effective, safe, high quality medical care within the hospital’s capability and without regard to race, creed, religion, ability or disability, age, gender, ethnic or national origin, and lifestyle or ability to pay. 
2. The patient has the right to obtain from his/her physician complete, current information concerning his diagnosis, treatment, and prognosis in terms that the patient can be reasonably expected to understand. 
3. The patient has the right to receive from his/her physician the information necessary to give informed consent prior to the start of any procedure and or treatment, and to know the name of the person(s) responsible for the procedure and/or treatment. 
4. The patient has the right to have effective communication including interpretation, translation, and assistance with vision, speech, hearing, language, and cognitive impairments. 
5. The patient has the right to have a family member or representative of his/her choice and his/her own physician promptly notified of his/her admission to the hospital. 
6. The patient has the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his action. 
7. The patient has the right to every consideration of his/her privacy concerning his own medical care program and all communication and records pertaining to his/her care should be treated as confidential. 
8. The patient has the right to expect that, within its capacity, a hospital must make reasonable responses to the request of a patient for services. 
9. The patient has the right to have reasonable opportunities for visits and for communication by telephone and private conversations, unless informed of sound medical or institutional reasons for limited access. 
10. The patient has the right to obtain information as to any relationship of his/her hospital to other health care and educational institutions in so far as his/her care is concerned and any professional relationships among individuals, by name, and who are treating them. 
11. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment and that he/she has the right to refuse to participate in such undertaking. 
12. The patient has the right to expect that an appropriate surrogate decision-maker will be sought if he/she lacks decision making ability and has no advance directive. 
13. The patient has the right to be informed about his/her illness and treatment options including potential benefits, risks, alternatives, and costs and to know the identity and professional identity and professional status of his/her caregivers. 
14. The patient has the right to participate fully in decisions and in resolving dilemmas about his/her care, treatment and services, to accept or refuse care, treatment, and services in accordance with law and regulation. 
15. The patient has the right to be protected, to the best of the hospital’s ability, from real or perceived abuse, neglect, or exploitation from staff, students, volunteers, other patients, visitors or family members and to have access to protective and advocacy services when needed. 
16. The patient has the right to access pastoral care and spiritual services. 
17. The patient has the right to have his/her wishes honored concerning organ donation within the limits of the law of the hospital’s capacity. 
18. The patient has the right to raise ethical issues concerning his/her treatment with his/her physician or other care provider and for the Ethics or Grievance Committee, and to participate in the resolution of those issues. 
19. The patient has the right to freely voice complaints without fear of coercion, discrimination, reprisal or unreasonable interruption of care, treatment, and services. 
20. The patient has the right to receive a prompt and courteous reply to any complaint or grievance concerning the quality of care or service by contacting his/her physician, nurse, or the Customer Relations Officer. 
21. The patient has the right to examine and receive an explanation of his/her bill regardless of source of payment. 
22. The patient has the right to know what the hospital rules and regulations apply to his/her conduct as a patient. 
23. The patient has the right to be informed of his/her rights and responsibilities as a patient. We also believe the patient shares intrinsically in the responsibility for his/her own medical care.

Patient’s Responsibilities

We also believe the patient shares intrinsically in the responsibility for his/her own medical care. He/she is responsible for:

1. Being on time for scheduled appointments or to notify the hospital when he/she cannot keep his/her appointment; 
2. Providing complete, truthful, and accurate information (such as information about past illnesses, medications, advance directives and other health related matters). He/she should report promptly any changes in his/her condition to his/her doctor or his/her healthcare team; 
3. Participating in discussions and asking questions about his/her care; 
4. Letting caregivers know whether he/she understands the proposed care plan and what is expected of him/her; 
5. Following the treatment plan to which he/she agreed upon;
6. Participating in discussions about his/her pain management and to ask questions about pain relief options. He/she is responsible for asking for pain relief when pain first begins and to tell his/her caregivers if his/her pain is not relieved; 
7. Respecting the rights of others. He/she may not disturb other patients and may not disrupt or interfere with the care provided to other patients or smooth operations of the hospital. Any behavior that disrupts, interferes with, intimidates, harasses, threatens, or harms any staff member or other persons in the hospital is prohibited and may result in his/her removal from the hospital, termination of care and possible civil or criminal changes. Weapons are absolutely prohibited within hospital premises. Children below seven (7) years of age are cautioned from visiting sick persons; 
8. Complying faithfully with required documents from his/her insurance carriers or managed care companies. Promptness in submission of these documents to the hospital before discharge time is a basic responsibility; 
9. Complying truthfully to his/her promise to settle financial his/her obligations or alternative arrangement with his/her private doctors and to private hospitals; 
10. Reporting within twenty-four (24) hours to appropriate government authorities, such as Barangay Captain/City Mayor or Department of Social Welfare Development, relatives or next of kin who abandon him/her at the hospital when and he/she has recovered and given discharge orders already by the attending physician. A waiver of this responsibility is given in favor of the management of the hospital by the undersigned in case the patient is a minor; 
11. Telling his/her physician or other caregiver if you want to transfer to another care provider or facility.