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Inpatient Procedure

Upon Arrival in Healthway QualiMed Hospital

When you arrive in Healthway QualiMed Hospital, proceed to the Admitting Department. Staff will assist you to your room if you have a pre-scheduled admission. If none, staff will assist in registration and completion of required documents. If you have a Letter of Guarantee from your HMO, provide it to the staff for validation.

Settling in the Room

We hope you find your accommodations suitable to your liking. If you need assistance in moving around, don’t hesitate to ask your nurse for help. Once you’ve settled in your room, the nurse will carry-out any doctor’s requests such as diagnostic or laboratory tests.

Preparing for Discharge

If you have been cleared for discharge by the doctor, the nurse and billing teams will prepare the documents for clearance.
If you need to be transferred to the Intensive Care Unit (ICU) for further care and the hospital has capability to accommodate, the nurse will transfer you. If the hospital does not have the capability to accommodate, the nurse will assist in transferring to a partner hospital for admission.

Accommodations

Your surroundings can have a powerful impact on your mood and well-being. In Healthway QualiMed Hospital, we will provide spacious and comfortable rooms to ensure your ease of recovery.

Room Types

Basic Ward

Private Room

VIP Room

For inquiries about the admissions process and bed availability, call the Customer Care Hotline at (02) 7751-4929.

Admissions Process

The Admitting Department guides patients to ensure a smooth process in the hospital.

  1. The Admitting Department receives the Admitting Order from the Attending Physician.
    1. If the patient has an HMO, the staff will validate the service inclusions and coverage.
  2. Admitting staff will register the patient in the system and prepare the room.
  3. Admitting staff will assist the patient to their room.
  4. Nurse will administer Diagnostic Procedures prescribed to the patient,  applicable.

PhilHealth Requirements

Proceed to the Admitting Department for Admission. Kindly accomplish the following documents as requested by Admitting Department: 

  1. If initial registration in the Member Portal, complete Claim Form 1 (CF1), Claim Form 2 (CF2), and other requirements.
  2. If an existing member in the Member Portal, complete Claim Form (CF2) Form.

Once personal information is filled out, secure the signature of Attending Physician and Final Diagnosis on CF2. If there are other documents required, please provide it to the Claims Department within 24 hours of admission. 

Once the documents are accomplished, signed and duly supported, proceed to the Claims Department and submit the requirements to the Officer of the Medical Center to compute and deduct your Philhealth benefits from your hospital bill.

Billing and Payment

Patients are encouraged to review their statement of account daily to validate the transactions for room and board, supplies, medicines, and procedures. If there are any questions, you may raise it with the Billing Staff for review prior to discharge. It is important to submit your PhilHealth documents or Letter of Guarantee (LOG) from companies or HMOs upon admission to ensure proper charging. The HMO Department can assist in coordination of the LOG with companies or HMOs. For more details on HMO Assistance and PhilHealth Requirements, visit the [link].

Patient’s Rights and Responsibilities

Healthway QualiMed Hospitals affirms its purpose of providing quality healthcare by placing top priority on the welfare of our patients, their family and their loved ones.

Patient’s Rights

We therefore affirm the following patients’ rights for all patients who come to us for medical care: 

  1. The patient has the right to receive effective, safe, high quality medical care within the hospital’s capability and without regard to race, creed, religion, ability or disability, age, gender, ethnic or national origin, and lifestyle or ability to pay. 
  2. The patient has the right to obtain from his/her physician complete, current information concerning his diagnosis, treatment, and prognosis in terms that the patient can be reasonably expected to understand. 
  3. The patient has the right to receive from his/her physician the information necessary to give informed consent prior to the start of any procedure and or treatment, and to know the name of the person(s) responsible for the procedure and/or treatment. 
  4. The patient has the right to have effective communication including interpretation, translation, and assistance with vision, speech, hearing, language, and cognitive impairments. 
  5. The patient has the right to have a family member or representative of his/her choice and his/her own physician promptly notified of his/her admission to the hospital. 
  6. The patient has the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his action. 
  7. The patient has the right to every consideration of his/her privacy concerning his own medical care program and all communication and records pertaining to his/her care should be treated as confidential. 
  8. The patient has the right to expect that, within its capacity, a hospital must make reasonable responses to the request of a patient for services. 
  9. The patient has the right to have reasonable opportunities for visits and for communication by telephone and private conversations, unless informed of sound medical or institutional reasons for limited access. 
  10. The patient has the right to obtain information as to any relationship of his/her hospital to other health care and educational institutions in so far as his/her care is concerned and any professional relationships among individuals, by name, and who are treating them. 
  11. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment and that he/she has the right to refuse to participate in such undertaking. 
  12. The patient has the right to expect that an appropriate surrogate decision-maker will be sought if he/she lacks decision making ability and has no advance directive. 
  13. The patient has the right to be informed about his/her illness and treatment options including potential benefits, risks, alternatives, and costs and to know the identity and professional identity and professional status of his/her caregivers. 
  14. The patient has the right to participate fully in decisions and in resolving dilemmas about his/her care, treatment and services, to accept or refuse care, treatment, and services in accordance with law and regulation. 
  15. The patient has the right to be protected, to the best of the hospital’s ability, from real or perceived abuse, neglect, or exploitation from staff, students, volunteers, other patients, visitors or family members and to have access to protective and advocacy services when needed. 
  16. The patient has the right to access pastoral care and spiritual services. 
  17. The patient has the right to have his/her wishes honored concerning organ donation within the limits of the law of the hospital’s capacity. 
  18. The patient has the right to raise ethical issues concerning his/her treatment with his/her physician or other care provider and for the Ethics or Grievance Committee, and to participate in the resolution of those issues. 
  19. The patient has the right to freely voice complaints without fear of coercion, discrimination, reprisal or unreasonable interruption of care, treatment, and services. 
  20. The patient has the right to receive a prompt and courteous reply to any complaint or grievance concerning the quality of care or service by contacting his/her physician, nurse, or the Customer Relations Officer. 
  21. The patient has the right to examine and receive an explanation of his/her bill regardless of source of payment. 
  22. The patient has the right to know what the hospital rules and regulations apply to his/her conduct as a patient. 
  23. The patient has the right to be informed of his/her rights and responsibilities as a patient. We also believe the patient shares intrinsically in the responsibility for his/her own medical care.

Patient’s Responsibilities

We also believe the patient shares intrinsically in the responsibility for his/her own medical care. He/she is responsible for:

  1. Being on time for scheduled appointments or to notify the hospital when he/she cannot keep his/her appointment; 
  2. Providing complete, truthful, and accurate information (such as information about past illnesses, medications, advance directives and other health related matters). He/she should report promptly any changes in his/her condition to his/her doctor or his/her healthcare team; 
  3. Participating in discussions and asking questions about his/her care; 
  4. Letting caregivers know whether he/she understands the proposed care plan and what is expected of him/her; 
  5. Following the treatment plan to which he/she agreed upon;
  6. Participating in discussions about his/her pain management and to ask questions about pain relief options. He/she is responsible for asking for pain relief when pain first begins and to tell his/her caregivers if his/her pain is not relieved; 
  7. Respecting the rights of others. He/she may not disturb other patients and may not disrupt or interfere with the care provided to other patients or smooth operations of the hospital. Any behavior that disrupts, interferes with, intimidates, harasses, threatens, or harms any staff member or other persons in the hospital is prohibited and may result in his/her removal from the hospital, termination of care and possible civil or criminal changes. Weapons are absolutely prohibited within hospital premises. Children below seven (7) years of age are cautioned from visiting sick persons; 
  8. Complying faithfully with required documents from his/her insurance carriers or managed care companies. Promptness in submission of these documents to the hospital before discharge time is a basic responsibility; 
  9. Complying truthfully to his/her promise to settle financial his/her obligations or alternative arrangement with his/her private doctors and to private hospitals; 
  10. Reporting within twenty-four (24) hours to appropriate government authorities, such as Barangay Captain/City Mayor or Department of Social Welfare Development, relatives or next of kin who abandon him/her at the hospital when and he/she has recovered and given discharge orders already by the attending physician. A waiver of this responsibility is given in favor of the management of the hospital by the undersigned in case the patient is a minor; 
  11. Telling his/her physician or other caregiver if you want to transfer to another care provider or facility.
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Visitor’s Guide

Patient and physician safety is of utmost importance in the facilities. Let’s all do our part in practicing good hygiene inside the clinic or hospital.
  1. Temperature check will be done prior to entering hospital premises.
  2. If you are symptomatic, you must wear a facemask at all times.
  3. Physicians may opt to conduct the consultation of symptomatic patients at the ER isolation area.

It is under the discretion of the Attending Physician to conduct a RT-PCR or Covid-19 Antigen test. 

  1. If the patient is fully vaccinated without flu-like symptoms, they will be admitted to the Clean Ward or ICU. 
  2. If the patient has flu-like symptoms and/or with chest X-ray findings suggestive of pneumonia; and/or negative Covid-19 Antigen test, they will be admitted to the Holding Area.
  3. If the patient has flu-like symptoms; and/or with chest X-ray findings suggestive of pneumonia; and/or with positive Covid-19 Antigen test, they will be admitted ot the Covid-19 Ward or ICU.
  1. If the patient is fully vaccinated without flu-like symptoms, they can be accommodated in the clean OR.
  2. If the patient has flu-like symptoms; and/or with chest X-ray findings suggestive of pneumonia; and/or with negative or positive Covid-19 Antigen test or pending or positive RT-PCR result, they will be admitted to the Covid-19 Ward or ICU.
A dedicated caregiver or companion is not required for admitted patients except:
  • Patients below 18 years of age
  • Children with special needs
  • Persons with disabilities
  • Elderly patients requiring special assistance
  • Pregnant women
  • All companions should be fully vaccinated for Covid-19, asymptomatic, and free from exposure to a Covid-19 confirmed case within the past 14 days.
  • Companions in the Covid-19 Ward or ICU must always wear a face mask, observe physical distancing, and do frequent hand hygiene.
  • Clean Ward and ICU - Visitors are allowed provided:
    • Fully vaccinated against Covid-19
    • Asymptomatic
    • 18 years old and above
    • Not more than 3 visitors at a time
    • Visiting hours:
      • Regular Room: 8AM to 5PM
      • ICU: 7AM to 9AM and 7PM to 9AM
      • NICU Viewing Hours: 7AM to 9AM and 3PM to 5PM
  • Holding Area and Covid-19 Area - No visitors are allowed
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VaxHub Privacy Policy

CONSENT

By using the VaxHub Online Portal, I understand and agree to the following:

I am fully aware that in using the VaxHub Online Portal, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my vaccination (the “Facility”), such as my name, birthdate, and contact details for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this VaxHub Online Portal is designed for my convenience in scheduling my vaccination. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my appointment request. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the VaxHub Online Portal, my name will be pre-listed with my preferred facility on my preferred date. 

I understand that the HMN will do its best to keep the VaxHub Online Portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this VaxHub Online Portal, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will provide updates and issue confirmation about my vaccination appointment.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HMN Patient Appointment Hub
Terms and Conditions

CONSENT

By using the Patient Appointment Hub, I understand and agree to the following:

I am fully aware that in using the Patient Appointment Hub, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my appointment(the “Facility”), such as my name, contact details, and reason for my appointment, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I understand that the Facility will use its best efforts to fulfill my appointment as scheduled. However, I acknowledge that my appointment may be rescheduled, canceled, or modified due to unforeseen circumstances. The Facility will notify me as soon as possible of any changes.

I agree to receive appointment confirmation and reminders via emails or phone calls and messages from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this Patient Appointment Hub is designed for my convenience in scheduling appointments. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. If there will be changes, I understand that the Facility will contact me directly. For urgent concerns or immediate confirmation, I understand that it is best to call the Facility directly.

I understand that the HMN will do its best to keep the online appointment hub running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this Patient Appointment Hub, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment and may be used to contact me regarding changes or updates. The Network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive appointment confirmation and reminders via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

CANCELING, RESCHEDULING AND REBOOKING

I understand and agree that my appointment can only be canceled or rescheduled within 2 working days prior to my initial schedule.

In case any administrative challenges arise, I understand that a reschedule may be offered to me within the next twenty-four (24) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand that there may be delays with my appointment due to the hospital’s skeletal workforce implementation.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HPI HMO LOA Online Services
Terms and Conditions

1. Introduction

Welcome to the HMO LOA Portal. By accessing or using this portal, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Scope of Services

2.1 User Access and Authentication

  • The portal provides secure login and authentication for HMO members, healthcare providers, and administrators.

2.2 LOA Request Submission

  • Members and healthcare providers can submit LOA (Letter of Authorization) requests for medical services, including consultations, treatments, and diagnostic tests.

2.3 Document Management

  • The portal facilitates the upload, storage, and management of necessary documents related to LOA requests.

2.4 Approval Workflow

  • A workflow is implemented for the review, approval, or rejection of LOA requests by HMO administrators.

2.5 Reporting and Analytics

  • The portal generates reports and analytics on LOA requests, approvals, and other relevant metrics for HMO administrators.

2.6 Integration

  • Integration with existing healthcare provider systems and HMO databases is provided for seamless data exchange.

2.7 User Support

  • Support resources, including FAQs, user guides, and customer service contact options, are available.

3. Limitations

3.1 Technical Limitations

  • System Downtime: There may be occasional downtime due to server maintenance or technical issues, which could temporarily prevent access to the portal.
  • Integration Challenges: There may be difficulties in integrating with diverse healthcare provider systems and ensuring compatibility across different platforms.

3.2 Data Security and Privacy

  • Data Breach Risk: Despite robust security measures, there is always a residual risk of data breaches that could compromise sensitive patient information.
  • Compliance Requirements: The portal must comply with various data privacy laws and regulations (e.g., HIPAA), which may vary by region and affect functionality.

3.3 User Accessibility

  • Internet Access: Users must have reliable internet access to use the portal, which may be a limitation for those in remote or underserved areas.
  • Technical Proficiency: Some users may lack the technical skills to navigate the portal effectively, necessitating additional support and training.

3.4 Operational Limitations

  • Approval Delays: The approval process for LOA requests may experience delays due to high volumes of requests or staffing limitations within HMOs.
  • Incomplete Requests: LOA requests that are incomplete or lack necessary documentation may be delayed, impacting service delivery.

3.5 Scope of Services

  • Service Coverage: The portal is limited to managing LOA requests and may not cover all aspects of HMO operations or other healthcare services outside the LOA process.
  • Geographic Limitations: The portal’s functionality and service coverage may be restricted to specific geographic regions where the HMO operates.

4. Data Disposal

  • Proprietary patient data will be removed at regular intervals in adherence to data privacy policies. This may involve routine manual deletion processes at specified periods (e.g., monthly, quarterly). All patient requests for data deletion will be honored in compliance with legally provided conditions.

5. Modifications

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.

6. Contact Information

  • For any questions or concerns regarding these Terms and Conditions, please contact our customer support.

By using the HMO LOA Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

HMN MD Pre-Arranged Visit Portal
Terms and Conditions

CONSENT

By using the MD Pre-Arranged Visit, I understand and agree to the following:

I am fully aware that in using the MD Pre-Arranged Visit, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my consultation (the “Facility”), such as my name, contact details, and reason for consultation, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this MD Pre-Arranged Visit is designed for my convenience in scheduling my visit, while the list is intended for walk-in patients. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my pre-arranged visit. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the MD Pre-Arranged Visit portal, my name will be pre-listed with my preferred doctor at my preferred facility on my preferred date. This pre-list will serve both as the walk-in patient’s list on the day of my visit and as a notice to my preferred doctor and facility.

I understand that the HMN will do its best to keep the pre-arranged portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this MD Pre-Arranged Visit, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will only provide updates about my pre-arranged visit and will not issue a confirmation, as the list is intended for walk-in patients.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

Healthway Medical Network ECU Online Appointment Setter Service Terms and Conditions

CONSENT

By using this online appointment setter, I understand and agree to the following:

I hereby consent to engage in ECU services of Healthway Medical Network. They will collect my personal information, such as my name, contact details, and reason for the appointment. This information is needed to schedule and confirm my appointment and may be used to contact me about appointment changes or Healthway Medical Network updates. They will treat my information confidentially in accordance with Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. I may also receive updates about their services or events. I can unsubscribe from these communications at any time.

I understand that Healthway Medical Network will use its best efforts to fulfill my appointment as scheduled. However, they reserve the right to reschedule or modify appointments due to unforeseen circumstances. Healthway Medical Network will notify me as soon as possible of any changes.

SCOPE AND LIMITATION

I understand that this ECU online appointment setter is designed for my convenience in scheduling appointments for various ECU services. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. For urgent appointments or immediate confirmation, it’s best to call the facility directly.

I understand that this platform may not offer all ECU services. If I’m looking for a specific service not available online, or want a complete list, contacting your preferred facility directly is recommended.

I agree that I can reschedule or cancel appointments through this platform, there may be a minimum notification period required. Please be sure to review the cancellation policy during the booking process for details.

I understand that Healthway Medical Network will do their best to keep the online appointment setter running smoothly. However, technical issues may arise that could temporarily limit functionality. Healthway Medical Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this ECU online appointment setter, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment, and may be used to contact me regarding changes or updates. Healthway Medical Network assures me my information will be kept confidential according to Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. They may also send updates about services or events, but I can unsubscribe from these communications at any time.

DATA PRIVACY

I understand that I have a right to access my medical information and copies of medical records in accordance with the Data Privacy Act of 2012 or RA 10173.

I also understand that the dissemination of any personally identifiable images or information from the ECU interaction to researchers or other entities shall not occur without my written consent.

I understand and agree that I will not record the ECU session nor publish online or otherwise, any recording, without the prior written consent of the Physician being consulted on this platform and Healthway Medical Network.

I understand and agree that Healthway Medical Network may use data from this online appointment setter and ECU appointment to pursue its goal of improving the value and benefits of this service but that any publication of patient data will have personal identifiers removed or anonymized or hidden, and that my data will only be published in aggregate reports which do not contain my personal identifiers unless I provide written consent to do otherwise.

CANCELING AND RESCHEDULING

I understand and agree that my consultation can only be canceled or rescheduled within 3 working days prior to my initial schedule.

In case my doctor cannot attend my scheduled consultation or any administrative challenges arise, I understand that a reschedule may be offered to me within the next forty-eight (48) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand and agree that nonmedical technical personnel may be present to aid in the interactive audio, video or other telecommunications technology transmission.

I understand that there may be delays in the consultation due to the hospital’s skeletal workforce implementation.

I also authorize Healthway Medical Network healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

PRIVACY STATEMENT

Healthway respects your privacy and will keep secure and confidential all personal and sensitive information that you may provide to Healthway and/or those Healthway may collect from you (“Personal Data”). Please read carefully the Healthway Medical Network Privacy Statement to understand how we treat Personal Data. By clicking accept, you agree to the terms in Healthway Medical Network Privacy Statement.

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