Clinic Patients & Visitors
Keep track of your appointments, doctor’s visits, prescriptions, billing, and medical procedures throughout your wellness journey.
Healthway Medical Network (HMN) integrates the expertise of
Outpatient Procedure
Registration
If you are new to Healthway, please proceed to the kiosk for self-registration or proceed to the Front Desk for registration. If you are a returning patient, proceed directly to the Front Desk to check in.
Consult or Service Requirements
How can we help you today?
- If you need to consult with a doctor, inform the staff if you’d like to set an appointment for a Family Medicine Doctor or Specialist.
- If you have a request for Laboratory or Imaging Services, please present it to the staff.
- If you have a Letter of Guarantee (LOG) for Company or HMO sponsored accounts, present it to the staff. Proceed to the HMO Desk for approval or verification of ordered services. Patients without a LOG will be considered as cash payers and payment will be required after availment of services.
Service Availment
Once you’ve checked in, proceed to the Nurse’s Station to have your vital signs taken. Wait for your name to be called by the doctor or staff to proceed with your service.
Payment
- For cash payers, proceed to the Cashier to settle the payment. Inform the Cashier if you are availing of a promo or present your discount card (i.e. Senior Citizen card or Persons With Disability Card) as applicable.
- For HMO payers, proceed to the HMO Desk and submit the HMO consultation form.
HMO Assistance
What is a Health Maintenance Organization (HMO)?
- It is a healthcare delivery system used by many employees.
- HMOs provide access to a wide range of medical services for a fixed fee.
- Plans are comprehensive and customizable but limited to a certain annual amount.
- Larger premiums result in higher annual allowances.
HMO Coordination Reminders
To make sure that your visit is smooth and seamless, below are some tips.
- Check if your HMO is accredited by Healthway facilities.
- Coordinate with your HMO provider before admission or consultation.
- Prepare all required documents in advance.
- Present your HMO ID upon registration.
- Allow time for staff to secure HMO approval.
- Use the “Find A Doctor” page to check doctor accreditation.
Our healthcare facilities are accredited by the top HMOs and health insurance providers operating in the Philippines.
Patients' Rights and Responsibilities
- PATIENTS’ RIGHTS:
- Right to Good Quality Health Care and Humane Treatment – Every Healthway patient has a right to good quality Health Care and to be treated with respect as to their beliefs, convictions, individual needs and culture.
- Right to Dignity – The Patient’s dignity, culture and value shall be respected at all times throughout their patient journey in the clinics.
- Right to be Informed of His Rights and Obligations as a Patient – Each individual has the right to be informed of his rights and obligations as a Patient.
- Right to Choose His Physician / Health Institution – Healthway recognizes the Patients’ right to choose freely his physician or health institution. The Patient has the right to seek a second opinion and subsequent opinions, if necessary, from another physician or health institution, and to change his physician or health institution.
- Right to Informed Consent – The Patient has a right to be informed of the possible consequences of his/ her decisions regarding healthcare, and to make free decisions based on complete, accurate and factual information.
- Right to Refuse Diagnostic and Medical Treatment – The Patient has the right to refuse diagnostic and medical treatment procedures, provided that the patient is mentally competent and of legal age, is fully informed of the medical consequences of refusal of care, has released those involved in his/ her care from any obligation relative to the outcome of his/ her decision, and that his/ her refusal will not jeopardize public health and safety.
- Right to Refuse Participation in Medical Research – The Patient has the right to be advised of plans to involve him/her in medical research that may affect the care or treatment of his/her condition. Any proposed research shall be performed only upon the written informed consent of the Patient.
- Right to Religious Belief and Assistance – The Patient has the right to receive spiritual and moral comfort, including the help of a priest or minister of his/her chosen religion. He/she also has the right to refuse medical treatment or procedures which may be contrary to his religious beliefs, subject to the limitations described in right to refuse medical treatment.
- Right to Privacy and Confidentiality – The patient has the right to privacy and protection from unwarranted publicity. The patient shall not be subjected to exposure, be it private or public, either by photography, publications, video-taping, discussion, or by any other means that would otherwise tend to reveal his person and identity and the circumstances under which he was, he is, or he will be, under medical or surgical care or treatment.
- Right to Disclosure of, and Access to Information – The Patient or his/her legal guardian has the right to be informed of the nature and extent of his/her disease after sufficient medical evaluation. Any other additional or further contemplated medical treatment on surgical procedure or procedures shall be disclosed and may only be performed with the written consent of the patient.
- Right to Correspondence and to Receive Visitors – The Patient has the right to communicate with his/her relatives and other persons and to receive visitors subject to reasonable limits prescribed by the rules and regulations of HMC Inc.
- Right to Medical Records – HMC Inc and the attending physician shall ensure and safeguard the integrity and authenticity of the medical records. The Patient, upon his/her request, is entitled to a medical certificate and clinical abstract. He/she has the right to view, and obtain an explanation of, the contents of his/her medical records from the attending physician, except for psychiatric notes and other incriminating information obtained about a third party.
- Right to Health Education – Every person has the right to health education that will assist him/ her in making informed choices about personal health and about available health services. The education shall include information about healthy lifestyles and about methods of prevention and early detection of illnesses. The personal responsibility of everybody for his own health should be stressed.
- Right to Leave Against Medical Advice – The Patient has the right to leave a hospital or any other Health Care Institution regardless of his physical condition; Provided, that:
- He/she is informed of the medical consequences of his/her decision.
- He/she releases those involved in his/her care from any obligation relative to the consequences of his/her decision
- His/her decision will not prejudice public health and safety.
- Right to Express Grievances – Every Patient has the right to express valid complaints and grievances about the care and services received and to know the disposition of such complaints.
- PATIENTS’ OBLIGATIONS AND RESPONSIBILITIES:
- Know Rights – The Patient shall ensure that he/she knows and understands what his/her rights as a Patient are and shall exercise those rights responsibly and reasonably.
- Provide Adequate, Accurate and Complete Information – The Patient shall provide, to the best of his/her knowledge, adequate, accurate and complete information about all matters pertaining to his/her health, including medications and past or present medical problems, ailments, medical history, consultation with other physicians, results of diagnostic work-up and treatment, to his/her Health Care Provider.
- Report Unexpected Health Changes – The Patient shall report unexpected changes to his/her condition or symptoms, including pain, to his/her Health Care Provider.
- Understand the Purpose and Cost of Treatment – The Patient shall ensure that he/she understands the purpose and cost of any proposed treatment or procedure before deciding to accept it. He/she shall notify his/her Health Care Provider if he/she does not understand any information about the proposed care or treatment. The Patient shall insist upon explanations until adequately informed and shall endeavor to make all the necessary consultations before reaching a decision
- Accept the Consequences of Own Informed Consent – The Patient shall accept all the consequences of his/her own informed consent. If he/she refuses treatment or does not follow the instructions or advice of the Health Care Provider, he/she must accept the consequences of such decision and relieve the Health Care Provider of any liability because of the exercise of his/her right to self-determination.
- Settle Financial Obligations – The Patient shall ensure that the financial obligations as a result of his/her Health Care are fulfilled as promptly as possible. Otherwise, he/she shall make the appropriate arrangements to settle unpaid bills and/or professional fees in accordance with Republic Act No. 9439.
- Respect the Rights of Health Care Providers, Health Care Institutions and Other Patients – The Patient is obligated to give due respect to the rights and well-being of Healthway staff, Doctors and other Patients. He/she shall act in a considerate and/or cooperative manner and shall give respect to the rights and properties of others. He/she shall follow the policies, rules and regulations, and procedures of Healthway.
- Obligation to Self – The Patient shall refrain from indulging in unhealthy food consumption; addiction forming substance foods such as tobacco, alcohol and drugs; lifestyles that have an adverse impact on health, such as sexual promiscuity and reckless activities; and contamination of the environment. The Patient is obligated to maintain a state of wellness.
- Provide Adequate Health Information and Actively Participate in His/ Her Treatment – The Patient shall ensure that he/she has adequate health information that will allow him/her to actively participate in the formulation of his/her diagnostic and treatment plans. When he/she signs an informed consent, it is assumed that he/she has the necessary information.
- Respect the Right to Privacy of Health Care Providers and Institutions – The Patient has the obligation to submit grievances to the proper authorities or venue and not resort to unwarranted publicity in the media. He/she shall not disclose to the public any alleged complaint against Healthway and/ or any of its staff or doctors if it has not been fully decided by a court or administrative tribunal of prosper jurisdiction.
- Exercise Fidelity on Privileged Communication – A patient-physician relationship is a fiduciary one where mutual trust, respect and confidence are expected. All communications are privileged, and the patient is obliged not to breach this privileged communication especially if it involves a third party.
- Respect a Physician’s Refusal to Treat Him – While the Patient has the right to choose his/her physician, he/she is also obligated to respect the physician’s decision to choose whom he/she will treat.
- Respect the Physician’s Decision on Medical Reasons based on his/ her Religious Beliefs – The Patient is obliged to respect the physician’s religious beliefs. If the Patient is a minor or is legally incapacitated, his/her parents or legal representatives are obliged to likewise respect the physician’s decision on mailers relating to medical reasons despite their religious beliefs.
- Ensure Integrity and Authenticity of Medical Records – The Patient is obliged to ensure the integrity and authenticity of his/her medical records. Any manner of alteration of his/her records is a criminal offense subject to the provisions of the Revised Penal Code.
- Participate in the Training of Competent Future Physicians – The Patient is obligated to participate in the training of future physicians provided that necessary information is provided to him/her and the appropriate ethical considerations are observed.
- Report Infractions and Exhaust Grievance Mechanism – The Patient shall immediately inform his/her Health Care Provider of any perceived or alleged infraction of his/her rights through proper channels in order to promote mutual trust, respect and confidence, between the Provider and the and Patient. The Patient shall exhaust the grievance mechanism mediation before filing any administrative or legal action.
