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Clinic Patients & Visitors

Keep track of your appointments, doctor’s visits, prescriptions, billing, and medical procedures throughout your wellness journey.

Healthway Medical Network (HMN) integrates the expertise of
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Outpatient Procedure

Registration

If you are new to Healthway, please proceed to the kiosk for self-registration or proceed to the Front Desk for registration. If you are a returning patient, proceed directly to the Front Desk to check in.

Consult or Service Requirements

How can we help you today?

  • If you need to consult with a doctor, inform the staff if you’d like to set an appointment for a Family Medicine Doctor or Specialist.
  • If you have a request for Laboratory or Imaging Services, please present it to the staff.
  • If you have a Letter of Guarantee (LOG) for Company or HMO sponsored accounts, present it to the staff. Proceed to the HMO Desk for approval or verification of ordered services. Patients without a LOG will be considered as cash payers and payment will be required after availment of services.

Service Availment

Once you’ve checked in, proceed to the Nurse’s Station to have your vital signs taken. Wait for your name to be called by the doctor or staff to proceed with your service.

Payment

  • For cash payers, proceed to the Cashier to settle the payment. Inform the Cashier if you are availing of a promo or present your discount card (i.e. Senior Citizen card or Persons With Disability Card) as applicable.
  • For HMO payers, proceed to the HMO Desk and submit the HMO consultation form.

HMO Assistance

What is a Health Maintenance Organization (HMO)?

  • It is a healthcare delivery system used by many employees.
  • HMOs provide access to a wide range of medical services for a fixed fee.
  • Plans are comprehensive and customizable but limited to a certain annual amount.
  • Larger premiums result in higher annual allowances.

HMO Coordination Reminders

To make sure that your visit is smooth and seamless, below are some tips.

  • Check if your HMO is accredited by Healthway facilities.
  • Coordinate with your HMO provider before admission or consultation.
  • Prepare all required documents in advance.
  • Present your HMO ID upon registration.
  • Allow time for staff to secure HMO approval.
  • Use the “Find A Doctor” page to check doctor accreditation.

Our healthcare facilities are accredited by the top HMOs and health insurance providers operating in the Philippines.

Patients' Rights and Responsibilities

  1. PATIENTS’ RIGHTS:
    1. Right to Good Quality Health Care and Humane Treatment – Every Healthway patient has a right to good quality Health Care and to be treated with respect as to their  beliefs, convictions, individual needs and culture.
    2. Right to Dignity – The Patient’s dignity, culture and value shall be respected at all times throughout their patient journey in the clinics.
    3. Right to be Informed of His Rights and Obligations as a Patient – Each individual has the right to be informed of his rights and obligations as a Patient.
    4. Right to Choose His Physician / Health Institution – Healthway recognizes the Patients’ right to choose freely his physician or health institution. The Patient has the right to seek a second opinion and subsequent opinions, if necessary, from another physician or health institution, and to change his physician or health institution.
    5. Right to Informed Consent – The Patient has a right to be informed of the possible consequences of his/ her decisions regarding healthcare, and to make free decisions based on complete, accurate and factual information.
    6. Right to Refuse Diagnostic and Medical Treatment – The Patient has the right to refuse diagnostic and medical treatment procedures, provided that the patient is mentally competent and of legal age, is fully informed of the medical consequences of refusal of care, has released those involved in his/ her care from any obligation relative to the outcome of his/ her decision, and that his/ her refusal will not jeopardize public health and safety.
    7. Right to Refuse Participation in Medical Research – The Patient has the right to be advised of plans to involve him/her in medical research that may affect the care or treatment of his/her condition. Any proposed research shall be performed only upon the written informed consent of the Patient.
    8. Right to Religious Belief and Assistance – The Patient has the right to receive spiritual and moral comfort, including the help of a priest or minister of his/her chosen religion. He/she also has the right to refuse medical treatment or procedures which may be contrary to his religious beliefs, subject to the limitations described in right to refuse medical treatment.
    9. Right to Privacy and Confidentiality – The patient has the right to privacy and protection from unwarranted publicity. The patient shall not be subjected to exposure, be it private or public, either by photography, publications, video-taping, discussion, or by any other means that would otherwise tend to reveal his person and identity and the circumstances under which he was, he is, or he will be, under medical or surgical care or treatment.
    10. Right to Disclosure of, and Access to Information – The Patient or his/her legal guardian has the right to be informed of the nature and extent of his/her disease after sufficient medical evaluation. Any other additional or further contemplated medical treatment on surgical procedure or procedures shall be disclosed and may only be performed with the written consent of the patient.
    11. Right to Correspondence and to Receive Visitors – The Patient has the right to communicate with his/her relatives and other persons and to receive visitors subject to reasonable limits prescribed by the rules and regulations of HMC Inc.
    12. Right to Medical Records – HMC Inc and the attending physician shall ensure and safeguard the integrity and authenticity of the medical records. The Patient, upon his/her request, is entitled to a medical certificate and clinical abstract. He/she has the right to view, and obtain an explanation of, the contents of his/her medical records from the attending physician, except for psychiatric notes and other incriminating information obtained about a third party.
    13. Right to Health Education – Every person has the right to health education that will assist him/ her in making informed choices about personal health and about available health services. The education shall include information about healthy lifestyles and about methods of prevention and early detection of illnesses. The personal responsibility of everybody for his own health should be stressed.
    14. Right to Leave Against Medical Advice – The Patient has the right to leave a hospital or any other Health Care Institution regardless of his physical condition; Provided, that:
      1. He/she is informed of the medical consequences of his/her decision.
      2. He/she releases those involved in his/her care from any obligation relative to the consequences of his/her decision
      3. His/her decision will not prejudice public health and safety.
    15. Right to Express Grievances – Every Patient has the right to express valid complaints and grievances about the care and services received and to know the disposition of such complaints.
  2. PATIENTS’ OBLIGATIONS AND RESPONSIBILITIES:
    1. Know Rights – The Patient shall ensure that he/she knows and understands what his/her rights as a Patient are and shall exercise those rights responsibly and reasonably.
    2. Provide Adequate, Accurate and Complete Information – The Patient shall provide, to the best of his/her knowledge, adequate, accurate and complete information about all matters pertaining to his/her health, including medications and past or present medical problems, ailments, medical history, consultation with other physicians, results of diagnostic work-up and treatment, to his/her Health Care Provider.
    3. Report Unexpected Health Changes – The Patient shall report unexpected changes to his/her condition or symptoms, including pain, to his/her Health Care Provider.
    4. Understand the Purpose and Cost of Treatment – The Patient shall ensure that he/she understands the purpose and cost of any proposed treatment or procedure before deciding to accept it. He/she shall notify his/her Health Care Provider if he/she does not understand any information about the proposed care or treatment. The Patient shall insist upon explanations until adequately informed and shall endeavor to make all the necessary consultations before reaching a decision
    5. Accept the Consequences of Own Informed Consent – The Patient shall accept all the consequences of his/her own informed consent. If he/she refuses treatment or does not follow the instructions or advice of the Health Care Provider, he/she must accept the consequences of such decision and relieve the Health Care Provider of any liability because of the exercise of his/her right to self-determination.
    6. Settle Financial Obligations – The Patient shall ensure that the financial obligations as a result of his/her Health Care are fulfilled as promptly as possible. Otherwise, he/she shall make the appropriate arrangements to settle unpaid bills and/or professional fees in accordance with Republic Act No. 9439.
    7. Respect the Rights of Health Care Providers, Health Care Institutions and Other Patients – The Patient is obligated to give due respect to the rights and well-being of Healthway staff, Doctors and other Patients. He/she shall act in a considerate and/or cooperative manner and shall give respect to the rights and properties of others. He/she shall follow the policies, rules and regulations, and procedures of Healthway.
    8. Obligation to Self – The Patient shall refrain from indulging in unhealthy food consumption; addiction forming substance foods such as tobacco, alcohol and drugs; lifestyles that have an adverse impact on health, such as sexual promiscuity and reckless activities; and contamination of the environment. The Patient is obligated to maintain a state of wellness.
    9. Provide Adequate Health Information and Actively Participate in His/ Her Treatment – The Patient shall ensure that he/she has adequate health information that will allow him/her to actively participate in the formulation of his/her diagnostic and treatment plans. When he/she signs an informed consent, it is assumed that he/she has the necessary information.
    10. Respect the Right to Privacy of Health Care Providers and Institutions – The Patient has the obligation to submit grievances to the proper authorities or venue and not resort to unwarranted publicity in the media. He/she shall not disclose to the public any alleged complaint against Healthway and/ or any of its staff or doctors if it has not been fully decided by a court or administrative tribunal of prosper jurisdiction.
    11. Exercise Fidelity on Privileged Communication – A patient-physician relationship is a fiduciary one where mutual trust, respect and confidence are expected. All communications are privileged, and the patient is obliged not to breach this privileged communication especially if it involves a third party.
    12. Respect a Physician’s Refusal to Treat Him – While the Patient has the right to choose his/her physician, he/she is also obligated to respect the physician’s decision to choose whom he/she will treat.
    13. Respect the Physician’s Decision on Medical Reasons based on his/ her Religious Beliefs – The Patient is obliged to respect the physician’s religious beliefs. If the Patient is a minor or is legally incapacitated, his/her parents or legal representatives are obliged to likewise respect the physician’s decision on mailers relating to medical reasons despite their religious beliefs.
    14. Ensure Integrity and Authenticity of Medical Records – The Patient is obliged to ensure the integrity and authenticity of his/her medical records. Any manner of alteration of his/her records is a criminal offense subject to the provisions of the Revised Penal Code.
    15. Participate in the Training of Competent Future Physicians – The Patient is obligated to participate in the training of future physicians provided that necessary information is provided to him/her and the appropriate ethical considerations are observed.
    16. Report Infractions and Exhaust Grievance Mechanism – The Patient shall immediately inform his/her Health Care Provider of any perceived or alleged infraction of his/her rights through proper channels in order to promote mutual trust, respect and confidence, between the Provider and the and Patient. The Patient shall exhaust the grievance mechanism mediation before filing any administrative or legal action.
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VaxHub Privacy Policy

CONSENT

By using the VaxHub Online Portal, I understand and agree to the following:

I am fully aware that in using the VaxHub Online Portal, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my vaccination (the “Facility”), such as my name, birthdate, and contact details for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this VaxHub Online Portal is designed for my convenience in scheduling my vaccination. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my appointment request. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the VaxHub Online Portal, my name will be pre-listed with my preferred facility on my preferred date. 

I understand that the HMN will do its best to keep the VaxHub Online Portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this VaxHub Online Portal, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will provide updates and issue confirmation about my vaccination appointment.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HMN Patient Appointment Hub
Terms and Conditions

CONSENT

By using the Patient Appointment Hub, I understand and agree to the following:

I am fully aware that in using the Patient Appointment Hub, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my appointment(the “Facility”), such as my name, contact details, and reason for my appointment, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I understand that the Facility will use its best efforts to fulfill my appointment as scheduled. However, I acknowledge that my appointment may be rescheduled, canceled, or modified due to unforeseen circumstances. The Facility will notify me as soon as possible of any changes.

I agree to receive appointment confirmation and reminders via emails or phone calls and messages from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this Patient Appointment Hub is designed for my convenience in scheduling appointments. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. If there will be changes, I understand that the Facility will contact me directly. For urgent concerns or immediate confirmation, I understand that it is best to call the Facility directly.

I understand that the HMN will do its best to keep the online appointment hub running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this Patient Appointment Hub, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment and may be used to contact me regarding changes or updates. The Network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive appointment confirmation and reminders via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

CANCELING, RESCHEDULING AND REBOOKING

I understand and agree that my appointment can only be canceled or rescheduled within 2 working days prior to my initial schedule.

In case any administrative challenges arise, I understand that a reschedule may be offered to me within the next twenty-four (24) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand that there may be delays with my appointment due to the hospital’s skeletal workforce implementation.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HPI HMO LOA Online Services
Terms and Conditions

1. Introduction

Welcome to the HMO LOA Portal. By accessing or using this portal, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Scope of Services

2.1 User Access and Authentication

  • The portal provides secure login and authentication for HMO members, healthcare providers, and administrators.

2.2 LOA Request Submission

  • Members and healthcare providers can submit LOA (Letter of Authorization) requests for medical services, including consultations, treatments, and diagnostic tests.

2.3 Document Management

  • The portal facilitates the upload, storage, and management of necessary documents related to LOA requests.

2.4 Approval Workflow

  • A workflow is implemented for the review, approval, or rejection of LOA requests by HMO administrators.

2.5 Reporting and Analytics

  • The portal generates reports and analytics on LOA requests, approvals, and other relevant metrics for HMO administrators.

2.6 Integration

  • Integration with existing healthcare provider systems and HMO databases is provided for seamless data exchange.

2.7 User Support

  • Support resources, including FAQs, user guides, and customer service contact options, are available.

3. Limitations

3.1 Technical Limitations

  • System Downtime: There may be occasional downtime due to server maintenance or technical issues, which could temporarily prevent access to the portal.
  • Integration Challenges: There may be difficulties in integrating with diverse healthcare provider systems and ensuring compatibility across different platforms.

3.2 Data Security and Privacy

  • Data Breach Risk: Despite robust security measures, there is always a residual risk of data breaches that could compromise sensitive patient information.
  • Compliance Requirements: The portal must comply with various data privacy laws and regulations (e.g., HIPAA), which may vary by region and affect functionality.

3.3 User Accessibility

  • Internet Access: Users must have reliable internet access to use the portal, which may be a limitation for those in remote or underserved areas.
  • Technical Proficiency: Some users may lack the technical skills to navigate the portal effectively, necessitating additional support and training.

3.4 Operational Limitations

  • Approval Delays: The approval process for LOA requests may experience delays due to high volumes of requests or staffing limitations within HMOs.
  • Incomplete Requests: LOA requests that are incomplete or lack necessary documentation may be delayed, impacting service delivery.

3.5 Scope of Services

  • Service Coverage: The portal is limited to managing LOA requests and may not cover all aspects of HMO operations or other healthcare services outside the LOA process.
  • Geographic Limitations: The portal’s functionality and service coverage may be restricted to specific geographic regions where the HMO operates.

4. Data Disposal

  • Proprietary patient data will be removed at regular intervals in adherence to data privacy policies. This may involve routine manual deletion processes at specified periods (e.g., monthly, quarterly). All patient requests for data deletion will be honored in compliance with legally provided conditions.

5. Modifications

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.

6. Contact Information

  • For any questions or concerns regarding these Terms and Conditions, please contact our customer support.

By using the HMO LOA Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

HMN MD Pre-Arranged Visit Portal
Terms and Conditions

CONSENT

By using the MD Pre-Arranged Visit, I understand and agree to the following:

I am fully aware that in using the MD Pre-Arranged Visit, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my consultation (the “Facility”), such as my name, contact details, and reason for consultation, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this MD Pre-Arranged Visit is designed for my convenience in scheduling my visit, while the list is intended for walk-in patients. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my pre-arranged visit. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the MD Pre-Arranged Visit portal, my name will be pre-listed with my preferred doctor at my preferred facility on my preferred date. This pre-list will serve both as the walk-in patient’s list on the day of my visit and as a notice to my preferred doctor and facility.

I understand that the HMN will do its best to keep the pre-arranged portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this MD Pre-Arranged Visit, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will only provide updates about my pre-arranged visit and will not issue a confirmation, as the list is intended for walk-in patients.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

Healthway Medical Network ECU Online Appointment Setter Service Terms and Conditions

CONSENT

By using this online appointment setter, I understand and agree to the following:

I hereby consent to engage in ECU services of Healthway Medical Network. They will collect my personal information, such as my name, contact details, and reason for the appointment. This information is needed to schedule and confirm my appointment and may be used to contact me about appointment changes or Healthway Medical Network updates. They will treat my information confidentially in accordance with Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. I may also receive updates about their services or events. I can unsubscribe from these communications at any time.

I understand that Healthway Medical Network will use its best efforts to fulfill my appointment as scheduled. However, they reserve the right to reschedule or modify appointments due to unforeseen circumstances. Healthway Medical Network will notify me as soon as possible of any changes.

SCOPE AND LIMITATION

I understand that this ECU online appointment setter is designed for my convenience in scheduling appointments for various ECU services. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. For urgent appointments or immediate confirmation, it’s best to call the facility directly.

I understand that this platform may not offer all ECU services. If I’m looking for a specific service not available online, or want a complete list, contacting your preferred facility directly is recommended.

I agree that I can reschedule or cancel appointments through this platform, there may be a minimum notification period required. Please be sure to review the cancellation policy during the booking process for details.

I understand that Healthway Medical Network will do their best to keep the online appointment setter running smoothly. However, technical issues may arise that could temporarily limit functionality. Healthway Medical Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this ECU online appointment setter, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment, and may be used to contact me regarding changes or updates. Healthway Medical Network assures me my information will be kept confidential according to Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. They may also send updates about services or events, but I can unsubscribe from these communications at any time.

DATA PRIVACY

I understand that I have a right to access my medical information and copies of medical records in accordance with the Data Privacy Act of 2012 or RA 10173.

I also understand that the dissemination of any personally identifiable images or information from the ECU interaction to researchers or other entities shall not occur without my written consent.

I understand and agree that I will not record the ECU session nor publish online or otherwise, any recording, without the prior written consent of the Physician being consulted on this platform and Healthway Medical Network.

I understand and agree that Healthway Medical Network may use data from this online appointment setter and ECU appointment to pursue its goal of improving the value and benefits of this service but that any publication of patient data will have personal identifiers removed or anonymized or hidden, and that my data will only be published in aggregate reports which do not contain my personal identifiers unless I provide written consent to do otherwise.

CANCELING AND RESCHEDULING

I understand and agree that my consultation can only be canceled or rescheduled within 3 working days prior to my initial schedule.

In case my doctor cannot attend my scheduled consultation or any administrative challenges arise, I understand that a reschedule may be offered to me within the next forty-eight (48) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand and agree that nonmedical technical personnel may be present to aid in the interactive audio, video or other telecommunications technology transmission.

I understand that there may be delays in the consultation due to the hospital’s skeletal workforce implementation.

I also authorize Healthway Medical Network healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

PRIVACY STATEMENT

Healthway respects your privacy and will keep secure and confidential all personal and sensitive information that you may provide to Healthway and/or those Healthway may collect from you (“Personal Data”). Please read carefully the Healthway Medical Network Privacy Statement to understand how we treat Personal Data. By clicking accept, you agree to the terms in Healthway Medical Network Privacy Statement.

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