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Healthway Medical Network|Mechanics & FAQs

Mechanics & FAQs

Get the most out of your healthcare experience with us by enjoying these deals and discounts – because your health is priceless.

Benefits
Mechanics & FAQs
Register your Care Card
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Unlocking the Benefits
of Your HMN Care Card

  • iconcustom Get Your Very Own Carecard for only Php999. Available at all Healthway Medical Network facilities and FEU-NRMF Medical Center. 
  • iconcustom Your HMN Care Card is valid for one year from the purchase date. To enjoy the benefits, simply register and activate the card. You’ll find a QR code for registration in your welcome kit.
  • iconcustom Benefits are exclusive to the registered owner. Please present a valid ID when using your HMN Care Card at any Healthway Medical Network facility and FEU-NRMF Medical Center.
  • iconcustom HMN Care Card discounts cannot be combined with other offers, including Senior Citizen and PWD discounts. You’ll always receive the highest available discounts.
  • iconcustom Coverage of Care Card Members extends up to 80 years old. However, Personal Accident Insurance in only valid until age 65.
  • iconcustom Ensure that you present your physical Care Card to enjoy the card benefits. Alternatively, a photo of the card showing both the front and back will also be accepted. Please note that benefits cannot be granted without either the physical card or the complete photo.
  • iconcustom With your Care Card, you'll automatically be issued a Generika Drugstore Generikard, providing you with loyalty benefits and discounts. Simply present your Care Card at the time of your first generic medicine purchase to get your Generikard.

Avail Your HMN Care Card
Benefits Today!

  • iconcustom Primary Care Consultation: Available at all Healthway Medical Network facilities and FEU-NRMF Medical Center. 
  • iconcustom Discounts on Outpatient Diagnostic Services: Offered at all Healthway Medical Network facilities and FEU-NRMF Medical Center. 
  • iconcustom Flu Vaccination or Annual Physical Exam (APE): Choice available at all Healthway Medical Network facilities and  FEU-NRMF Medical Center. 
    Flu vaccines will be available in April 2025.
  • iconcustom Hospital Discounts: Available at Healthway QualiMed Hospitals, Healthway Cancer Care Hospital, and FEU-NRMF Medical Center. 
  • iconcustom Discounts on Generic Medicines: Available at all Healthway and FEU-NRMF Outpatient Pharmacies, and all Generika Drugstores. 
  • iconcustom Unlimited Teleconsultation: Download the KonsultaMD app to access this service.
  • iconcustom Personal Accident Insurance: Contact Chubb Insurance Customer Service Hotline at +63 2 88496000 or email: philippines.cs@chubb.com. Terms and conditions apply.
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CARE CARD | QUICK FAQs

  • iconcustom What are the accepted modes of payment?
  • In-Facility Purchase: We accept Cash, Credit Card, Debit Card, and GCash.
  • Corporate Accounts: Please coordinate with your account officer for payment options.
  • iconcustom Is the Care Card reloadable?
  • No, the Care Card is a prepaid card with a fixed value. It is not reloadable or convertible to cash.
  • iconcustom Can the Care Card be renewed?
  • No, the Care Card cannot be renewed
  • iconcustom Can I purchase multiple Care Cards for personal use?
  • Yes, you may purchase multiple Care Cards for your own use.
  • iconcustom Can I purchase a Care Card as a gift for someone?
  • Yes, you can buy a Care Card as a gift. However, the recipient must register and activate the card. The services included in the Care Card are intended for use by the registered cardholder only. It is prohibited to use the Care Card for purchases intended for someone else.
  • One registered card per transaction is allowed.
  • iconcustom Can I use my Care Card immediately after purchasing it?
  • The Care Card must be registered and activated before you can avail of any services.
  • iconcustom Can I still use my old "white" Care Card?
  • Yes, you can continue using it as long as it's active and registered.
  • iconcustom Can I purchase the new Care Card even if I still have an active old Care Card?
  • Yes, you're welcome to have both cards as long as they remain active and registered.
  • iconcustom I still have the old Care Card that is not yet active and registered. What should I do with it?
  • You can register you old Care Card until November 30, 2024, so you can still enjoy its benefits!
  • iconcustom Can I avail the benefits of the new Care Card if I only have the old Care Card?
  • You can still register your old Care Card until November 30, 2024, allowing you to enjoy its benefits. Please keep in mind that after that date, we won't be able to accept registrations for old Care Cards.
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QUICK FAQs | Group Accident Insurance

  • iconcustom Who is eligible for the Group Personal Accident Program?
  • All Registered Care Card Holder. Ages 1 to 65 years old.
  • iconcustom Am I covered even after work hours or while outside the country?
  • Coverage applies WORLDWIDE, 24 HRS/day; 365 days a year, On & Off the job.
  • iconcustom Are animal bites (including mosquito bites) covered in the program?
  • Yes. Accidental Death benefit coverage due to the Animal bite such as but not limited to Dengue and Rabies will be covered.
  • iconcustom Can I designate my common-law partner as a beneficiary?
  • Yes. Beneficiary designation letter to be submitted indicating desired beneficiary plus supporting documents (e.g Certificate of Cohabitation, Cenomar).
  • iconcustom Will I be covered should an accident occur while riding the company-provided shuttle service?
  • Yes! Accidental Death benefit coverage shall be covered for any accident cases subject to policy provisions.
  • iconcustom Do we cover employees riding a motorcycle or bicycle going to work who happens to meet into an accident?
  • Yes, it is covered if the employee is not under the influence of alcohol or drug addiction. If the employee is riding a motorcycle, he or she must have a valid driver’s license and must wear the proper gear required. So, for as long as no illegal acts or violations of law, it will be covered.

If Your Care Card is Lost

  • iconcustom Contact HMN Customer Service at 0917 466 2273 or care@healthway.com.ph immediately to report the lost card and request deactivation.
  • iconcustom Provide the following details:
  • Full Name
  • Birthdate
  • (Optional) Card Number
  • Last transaction made at clinics or hospitals
  • Location where the card was purchased
  • iconcustom Processing Fee: A PHP 200 fee will be charged for card replacement.
  • iconcustom Replacement Timeline: The replacement card will be issued within 7 business days.
  • iconcustom Collection: A representative from the clinic or hospital will notify you when the replacement card is ready.
  • iconcustom Identification: Present one government-issued ID when collecting your new card.
Note: If you’ve used your free flu shots or APE with your lost card, you can’t use them again with the new card. However, you can still access discounts and unlimited consultations.
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Learn More About Our Available Services

  • iconcustom Primary Care Physician Consultation: A visit to a primary care physician who provides routine and preventive care, manages overall health, and coordinates with specialists as needed. This consultation often includes addressing health concerns, performing check-ups, and giving health advice.
  • iconcustom Laboratory Services: Medical tests and procedures conducted in a laboratory to diagnose, monitor, or manage health conditions. These may include blood tests, urine tests, and other analyses to gather information about a patient’s health.
  • iconcustom Imaging Services: Diagnostic procedures that use various technologies to create visual representations of the inside of the body. Xray, Ultrasound- general and OB, Mri, Ctscan, Heart station - ecg, 2d echo
  • iconcustom Flu Vaccine: An immunization shot designed to protect against influenza (flu) viruses. It helps prevent the flu and reduces the severity of symptoms if contracted. Subject to vaccine availability. Contact HMNN Vaxhub for appointment.
  • iconcustom Annual Physical Exam: A comprehensive health check-up performed once a year to assess overall health, detect potential issues early, and update vaccinations. It typically includes a physical examination, health history review, and may involve routine tests and screenings. (Basic 5 – Urinalysis, Fecalysis, Complete Blood Count, X-ray, Full Medical Exam)
  • iconcustom Generics Medicine: Medications that are identical in formulation, dosage, and effectiveness to their brand-name counterparts but are sold under their chemical names and are usually less expensive.
  • iconcustom Hospital Emergency Room: A medical facility or department within a hospital that provides urgent and emergency care for acute injuries, illnesses, or conditions requiring immediate attention. Discounts apply only to the use of the ER.
  • iconcustom Hospital Room: A designated area within a hospital where patients stay during their treatment or recovery. Rooms vary in type and amenities, ranging from private rooms to shared accommodations.
  • iconcustom Group Accident Insurance: An insurance policy that provides coverage for injuries resulting from accidents. This type of insurance typically covers medical expenses, accidental death, and dismemberment for a group of people, such as employees in a workplace or members of an organization.
  • iconcustom Teleconsultation: allows you to receive healthcare remotely through phone calls, video calls, or online messaging. With your Care Card, you can enjoy unlimited free phone consultations; please note that video consultations will require an additional payment.
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VaxHub Privacy Policy

CONSENT

By using the VaxHub Online Portal, I understand and agree to the following:

I am fully aware that in using the VaxHub Online Portal, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my vaccination (the “Facility”), such as my name, birthdate, and contact details for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this VaxHub Online Portal is designed for my convenience in scheduling my vaccination. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my appointment request. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the VaxHub Online Portal, my name will be pre-listed with my preferred facility on my preferred date. 

I understand that the HMN will do its best to keep the VaxHub Online Portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this VaxHub Online Portal, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will provide updates and issue confirmation about my vaccination appointment.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HMN Patient Appointment Hub
Terms and Conditions

CONSENT

By using the Patient Appointment Hub, I understand and agree to the following:

I am fully aware that in using the Patient Appointment Hub, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my appointment(the “Facility”), such as my name, contact details, and reason for my appointment, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I understand that the Facility will use its best efforts to fulfill my appointment as scheduled. However, I acknowledge that my appointment may be rescheduled, canceled, or modified due to unforeseen circumstances. The Facility will notify me as soon as possible of any changes.

I agree to receive appointment confirmation and reminders via emails or phone calls and messages from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this Patient Appointment Hub is designed for my convenience in scheduling appointments. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. If there will be changes, I understand that the Facility will contact me directly. For urgent concerns or immediate confirmation, I understand that it is best to call the Facility directly.

I understand that the HMN will do its best to keep the online appointment hub running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this Patient Appointment Hub, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment and may be used to contact me regarding changes or updates. The Network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive appointment confirmation and reminders via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

CANCELING, RESCHEDULING AND REBOOKING

I understand and agree that my appointment can only be canceled or rescheduled within 2 working days prior to my initial schedule.

In case any administrative challenges arise, I understand that a reschedule may be offered to me within the next twenty-four (24) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand that there may be delays with my appointment due to the hospital’s skeletal workforce implementation.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

HPI HMO LOA Online Services
Terms and Conditions

1. Introduction

Welcome to the HMO LOA Portal. By accessing or using this portal, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Scope of Services

2.1 User Access and Authentication

  • The portal provides secure login and authentication for HMO members, healthcare providers, and administrators.

2.2 LOA Request Submission

  • Members and healthcare providers can submit LOA (Letter of Authorization) requests for medical services, including consultations, treatments, and diagnostic tests.

2.3 Document Management

  • The portal facilitates the upload, storage, and management of necessary documents related to LOA requests.

2.4 Approval Workflow

  • A workflow is implemented for the review, approval, or rejection of LOA requests by HMO administrators.

2.5 Reporting and Analytics

  • The portal generates reports and analytics on LOA requests, approvals, and other relevant metrics for HMO administrators.

2.6 Integration

  • Integration with existing healthcare provider systems and HMO databases is provided for seamless data exchange.

2.7 User Support

  • Support resources, including FAQs, user guides, and customer service contact options, are available.

3. Limitations

3.1 Technical Limitations

  • System Downtime: There may be occasional downtime due to server maintenance or technical issues, which could temporarily prevent access to the portal.
  • Integration Challenges: There may be difficulties in integrating with diverse healthcare provider systems and ensuring compatibility across different platforms.

3.2 Data Security and Privacy

  • Data Breach Risk: Despite robust security measures, there is always a residual risk of data breaches that could compromise sensitive patient information.
  • Compliance Requirements: The portal must comply with various data privacy laws and regulations (e.g., HIPAA), which may vary by region and affect functionality.

3.3 User Accessibility

  • Internet Access: Users must have reliable internet access to use the portal, which may be a limitation for those in remote or underserved areas.
  • Technical Proficiency: Some users may lack the technical skills to navigate the portal effectively, necessitating additional support and training.

3.4 Operational Limitations

  • Approval Delays: The approval process for LOA requests may experience delays due to high volumes of requests or staffing limitations within HMOs.
  • Incomplete Requests: LOA requests that are incomplete or lack necessary documentation may be delayed, impacting service delivery.

3.5 Scope of Services

  • Service Coverage: The portal is limited to managing LOA requests and may not cover all aspects of HMO operations or other healthcare services outside the LOA process.
  • Geographic Limitations: The portal’s functionality and service coverage may be restricted to specific geographic regions where the HMO operates.

4. Data Disposal

  • Proprietary patient data will be removed at regular intervals in adherence to data privacy policies. This may involve routine manual deletion processes at specified periods (e.g., monthly, quarterly). All patient requests for data deletion will be honored in compliance with legally provided conditions.

5. Modifications

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.

6. Contact Information

  • For any questions or concerns regarding these Terms and Conditions, please contact our customer support.

By using the HMO LOA Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

HMN MD Pre-Arranged Visit Portal
Terms and Conditions

CONSENT

By using the MD Pre-Arranged Visit, I understand and agree to the following:

I am fully aware that in using the MD Pre-Arranged Visit, my personal information will be collected and processed by the relevant Healthway Medical Network facility where I wish to schedule my consultation (the “Facility”), such as my name, contact details, and reason for consultation, for purposes of processing the appointment and contacting me about possible schedule changes.  I understand that my information will be treated in accordance with HMN’s Privacy Policy.

I agree to receive updates via email and phone call or message from the Facility. I may also receive updates about their services or events. 

SCOPE AND LIMITATION

I understand that this MD Pre-Arranged Visit is designed for my convenience in scheduling my visit, while the list is intended for walk-in patients. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. For urgent concerns, it is best to call the Facility directly.

I acknowledge that the HMN will only send an acknowledgment email, and the Facility will only provide updates about my pre-arranged visit. They will not issue any confirmation, as the list is intended for walk-in patients.

I understand that by using the MD Pre-Arranged Visit portal, my name will be pre-listed with my preferred doctor at my preferred facility on my preferred date. This pre-list will serve both as the walk-in patient’s list on the day of my visit and as a notice to my preferred doctor and facility.

I understand that the HMN will do its best to keep the pre-arranged portal running smoothly. However, technical issues may arise that could temporarily limit functionality. The Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this MD Pre-Arranged Visit, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my visit. This information is necessary and may be used to contact me regarding changes or updates. The network assures me that my information will be kept confidential according to HMN’s Privacy Policy.

I agree to receive updates via emails and phone calls or messages from the Facility. The Network may also send updates about services, promos, or events.

ADMINISTRATIVE

I understand that the Facility will only provide updates about my pre-arranged visit and will not issue a confirmation, as the list is intended for walk-in patients.

I also authorize the Facility’s healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

Healthway Medical Network ECU Online Appointment Setter Service Terms and Conditions

CONSENT

By using this online appointment setter, I understand and agree to the following:

I hereby consent to engage in ECU services of Healthway Medical Network. They will collect my personal information, such as my name, contact details, and reason for the appointment. This information is needed to schedule and confirm my appointment and may be used to contact me about appointment changes or Healthway Medical Network updates. They will treat my information confidentially in accordance with Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. I may also receive updates about their services or events. I can unsubscribe from these communications at any time.

I understand that Healthway Medical Network will use its best efforts to fulfill my appointment as scheduled. However, they reserve the right to reschedule or modify appointments due to unforeseen circumstances. Healthway Medical Network will notify me as soon as possible of any changes.

SCOPE AND LIMITATION

I understand that this ECU online appointment setter is designed for my convenience in scheduling appointments for various ECU services. However, there are some limitations to keep in mind:

I understand that the availability displayed may not be completely up-to-date. There might be a short delay between my booking and the system reflecting the change. For urgent appointments or immediate confirmation, it’s best to call the facility directly.

I understand that this platform may not offer all ECU services. If I’m looking for a specific service not available online, or want a complete list, contacting your preferred facility directly is recommended.

I agree that I can reschedule or cancel appointments through this platform, there may be a minimum notification period required. Please be sure to review the cancellation policy during the booking process for details.

I understand that Healthway Medical Network will do their best to keep the online appointment setter running smoothly. However, technical issues may arise that could temporarily limit functionality. Healthway Medical Network cannot be held liable for any inconvenience caused by such technical problems.

DISCLOSURE

I understand that by using this ECU online appointment setter, some information will be disclosed:

I agree to provide accurate and complete information, including my name, contact details, and the reason for my appointment. This information is necessary to schedule and confirm my appointment, and may be used to contact me regarding changes or updates. Healthway Medical Network assures me my information will be kept confidential according to Healthway Medical Network’s Privacy Policy.

I agree to receive appointment confirmation emails and reminders from Healthway Medical Network. They may also send updates about services or events, but I can unsubscribe from these communications at any time.

DATA PRIVACY

I understand that I have a right to access my medical information and copies of medical records in accordance with the Data Privacy Act of 2012 or RA 10173.

I also understand that the dissemination of any personally identifiable images or information from the ECU interaction to researchers or other entities shall not occur without my written consent.

I understand and agree that I will not record the ECU session nor publish online or otherwise, any recording, without the prior written consent of the Physician being consulted on this platform and Healthway Medical Network.

I understand and agree that Healthway Medical Network may use data from this online appointment setter and ECU appointment to pursue its goal of improving the value and benefits of this service but that any publication of patient data will have personal identifiers removed or anonymized or hidden, and that my data will only be published in aggregate reports which do not contain my personal identifiers unless I provide written consent to do otherwise.

CANCELING AND RESCHEDULING

I understand and agree that my consultation can only be canceled or rescheduled within 3 working days prior to my initial schedule.

In case my doctor cannot attend my scheduled consultation or any administrative challenges arise, I understand that a reschedule may be offered to me within the next forty-eight (48) hours from my scheduled appointment. I also understand and agree that I have the right not to accept the new schedule.

ADMINISTRATIVE

I understand and agree that nonmedical technical personnel may be present to aid in the interactive audio, video or other telecommunications technology transmission.

I understand that there may be delays in the consultation due to the hospital’s skeletal workforce implementation.

I also authorize Healthway Medical Network healthcare team to get in touch with me should there be a medical need to do so in the interest of my safety or the safety of others.

PRIVACY STATEMENT

Healthway respects your privacy and will keep secure and confidential all personal and sensitive information that you may provide to Healthway and/or those Healthway may collect from you (“Personal Data”). Please read carefully the Healthway Medical Network Privacy Statement to understand how we treat Personal Data. By clicking accept, you agree to the terms in Healthway Medical Network Privacy Statement.

Accept